Wednesday December 13, 2017 6:27 am PST by Joe Rossignol
If you bought and own a Mac in Australia or New Zealand, your computer effectively now has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage.
Apple will now offer warranty coverage on most Mac parts for up to 24 months after its limited one-year warranty period, under consumer law in each country, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers and later obtained by MacRumors.
Apple is complying with existing Australia and New Zealand laws giving consumers the right to ask for a repair or replacement free of charge if a product experiences failure within a "reasonable" amount of time after purchase.
Mac owners can inquire about service under Australian and New Zealand consumer law at an Apple Store or Apple Authorized Service Provider, but we can't guarantee that every employee will be knowledgable about this policy. The change in policy is effective from today—that's December 13, 2017.
Eligible parts include the display, battery, SSD or hard drive, RAM, logic boards, GPU, internal cables, power supply, and other electronic components, so virtually every aspect of a Mac is covered, according to the document.
Apple provides a summary of consumer law, its limited one-year warranty, and its optional AppleCare+ coverage on its website in Australia and New Zealand.
The new trade-in values in the United States are as follows:
• MacBook: up to $1,110
• MacBook Air: up to $430
• MacBook Pro: up to $2,500
• iMac: up to $2,500
• Mac Pro: up to $1,560
To determine how much credit you can receive, visit the Phobio website, enter your Mac's serial number, and answer a few questions about its current condition. Phobio will then provide an estimate based on the information provided.
If you accept the quote, you'll receive payment after your Mac has been inspected and its condition has been verified. The payment can be in the form of an emailed Apple Store gift card, PayPal deposit, or a virtual prepaid Visa card.
A maxed-out 2017 15-inch MacBook Pro with Touch Bar in good condition, for example, has a trade-in value of $2,510. A maxed-out 2016 15-inch MacBook Pro with Touch Bar in good condition is eligible for $1,460 credit.
Apple's trade-up program is convenient, but customers can get better resale value by selling their Mac on eBay or listing it in classifieds such as Craigslist or the MacRumors Marketplace, so long as you adhere to our rules and requirements.
Apple also offers up to $500 for select PCs. Meanwhile, Macs released earlier than 2009 are eligible for Apple's free Renew and Recycling program only.
Tuesday December 12, 2017 6:18 am PST by Mitchel Broussard
Apple accessory maker Twelve South today launched an updated version of its HiRise Mac stand, called the HiRise Pro, which it's selling for $149.99. Similar to the previous iteration, HiRise Pro includes an adjustable height design (with 1-4 height options) and doubles as a storage space to reduce desk clutter.
To better integrate into multiple design spaces, Twelve South's new accessory now comes with a double sided front plate in gunmetal and walnut, which you can flip over easily to pick the color you prefer. The company has also included a padded leather top valet on the HiRise Pro so you can safely place your iPhone on the ledge while you work, and don't have to worry about scratches.
Twelve South's series of HiRise products are built as an ergonomic solution to reduce neck and back strain when you sit in front of an iMac or other external display for long periods of time. The adjustable height allows you to place your iMac's screen at a more even eye level, and the product will work with any iMac and Apple-supported external display with a base width of 10 inches or less.
The new double sided front plate is magnetic and includes small grilles to ensure that hard drives that may be placed inside the storage compartment have enough air circulation. When opened, the inside of the compartment includes two ledges for storing items, with the middle adujstable ledge also providing the landing space for the iMac's base.
Today marks the first time the new 2017 iMacs in the 21.5-inch configuration have been available through the refurbished store since their launch at the Worldwide Developers Conference. The new iMacs feature Kaby Lake processors, upgraded displays, faster solid state storage, and discrete graphics.
Apple's refurbished store features only 4K models with Retina display at this time and does not have any refurbished non-Retina 21.5-inch iMac models available for purchase.
At the time of this post, there were eight different refurbished 4K 21.5-inch iMacs available in various configurations, with prices discounted by approximately 15 percent. An entry-level 4K model with 8GB RAM, a 1TB hard drive, and a Radeon Pro 555 is available for $1,099, for example, a $200 discount off of the regular $1,299 starting price.
Apple has a several different configurations available, from low-end to top-of-the-line. As with all refurbished products, stock will fluctuate regularly based on the machines Apple is getting in for repair. The addition of the new 2017 21.5-inch models follows the introduction of refurbished 2017 27-inch iMacs earlier this month.
All of Apple's refurbished products go through a rigorous refurbishment process before being offered for sale, which includes inspection, repairs, cleaning, and repackaging. Refurbished Macs come with a one-year warranty that can be extended with an AppleCare+ purchase. For more info on purchasing a refurbished product from Apple, make sure to check out our guide.
Thursday August 17, 2017 11:56 am PDT by Juli Clover
Apple today updated its online store for refurbished products to add the new 27-inch iMac models that were first released in June of 2017.
This is the first time those particular machines have been available through the refurbished store since their introduction at the 2017 Worldwide Developers Conference. The iMacs feature Kaby Lake processors, faster SSDs, and AMD discrete graphics.
Apple has a dozen refurbished iMac models available at the current time, with prices discounted by approximately 15 percent. An entry-level model with 8GB RAM, a 1TB Fusion Drive, a 3.5GHz i5 processor, and a Radeon Pro 575 is priced at $1,699, for example, a $300 discount off the standard price.
Apple has a range of configurations available, from low-end to top-of-the-line. As with all refurbished products, stock will fluctuate regularly based on the machines Apple is getting in for repair.
All of Apple's refurbished products go through a rigorous refurbishment process before being offered for sale, which includes inspection, repairs, cleaning, and repackaging. Refurbished Macs come with a one-year warranty that can be extended with an AppleCare+ purchase. For more tips on purchasing a refurbished product, make sure to check out our guide.
Wednesday June 21, 2017 9:09 am PDT by Joe Rossignol
Earlier this month, Apple launched new iMac models with Intel's seventh-generation Kaby Lake processors and improved AMD Radeon Pro discrete graphics options at its annual Worldwide Developers Conference.
Early benchmark results for the new 27-inch iMac have already surfaced on Geekbench that suggest the 2017 models are up to 15% faster in multi-core CPU performance compared to last-generation models.
Apple's new high-end 27-inch iMac stock configuration with a 3.8GHz quad-core Core i5 processor has an average multi-core score of 14,886, for example, compared to 12,953 for the equivalent 2015 model.
John Poole of Primate Labs, the creators of Geekbench, said the new 27-inch iMac also has up to 80% improved graphics performance compared to the equivalent 2015 models at compute tasks such as image processing.
Geekbench's new GPU Compute Benchmark measures the performance of GPUs at performing compute tasks such as image processing, computer vision, and physics simulations, rather than rendering tasks.
Poole said compute performance is becoming more important as more applications, such as Photoshop, take advantage of GPU compute.
The built-to-order 27-inch iMac with a 4.2GHz quad-core Core i7 processor is Apple's fastest Mac ever in single-core CPU performance, according to the Geekbench results, continuing a trend set with the late 2014 model. The 2013 Mac Pro remains Apple's fastest Mac in multi-core CPU performance on Geekbench.
That will undoubtedly change in December when Apple launches the iMac Pro with workstation-class tech specs, including up to an 18-core Intel Xeon processor, top-of-the-line Radeon Pro Vega graphics, up to 4TB of SSD storage, and up to 128GB of ECC RAM. iMac Pro will start at $4,999 in the United States.
Thursday June 8, 2017 6:38 am PDT by Joe Rossignol
Apple's latest MacBook, MacBook Pro, and iMac models are now widely available at all but a few of its retail stores across the United States, and customers now have the option to reserve a model for in-store pickup on its website.
Apple began accepting online orders for the new MacBook, MacBook Pro, and iMac models on Monday, but delivery estimates currently range between June 12 and June 22 in the United States, so customers looking to purchase a new Mac earlier than next week may have better luck visiting an Apple Store.
Apple's in-store pickup tool shows the new MacBook, MacBook Pro, and iMac models are also in stock today at select Apple Stores in Canada, but we recommend calling ahead to ensure supplies remain available.
The refreshed MacBook and MacBook Pro feature Intel's seventh-generation Kaby Lake processors, improved Intel and AMD graphics options, and faster SSD storage in 12-inch models, while the new iMac models received the same treatment plus Thunderbolt 3 ports and brighter Retina displays compared to the previous generation.
iFixit has published a teardown of the new 4K 21.5-inch iMac, which reveals that – surprisingly – Apple's smallest all-in-one desktop machine has both removable RAM and a Kaby Lake processor that's not soldered onto the logic board.
iFixit made the discovery by disassembling Apple's $1,299 mid-range 3.0GHz stock option, which includes 8GB of 2400MHz DDR4 memory, a Radeon Pro 555 graphics card with 2GB of VRAM, and a 1TB 5400-RPM hard drive.
After slicing through the adhesive that secures the 4K display to the iMac's housing and removing the power supply, hard drive, and fan, iFixit discovered that the memory modules aren't soldered onto the logic board like previous models, but instead sit in two removable SO-DIMM slots.
Similarly, after detaching the heatsink and removing the warranty voiding stickers on the backside of the logic board, iFixit found that the Intel SR32W Core i5-7400 Kaby Lake processor sits in a standard LGA 1151 CPU socket, making it possible to replace or upgrade the CPU without a reflow station.
As iFixit notes, an upgradeable iMac is a big shift in direction from Apple. The last 21.5-inch iMac with expandable memory was the 2013 model, while the last to include a modular CPU came in 2012. iFixit speculates that the change to a socketed processor may be because Intel's desktop class Kaby Lake line-up currently lacks any permanently mountable chips, but it's conceivable Apple could have requested one if it so chose.
It's important to note that Apple officially considers these parts non-user-replaceable, which is easy to see given the relative difficulty accessing them – compare the work involved in accessing the 21.5-inch iMac's RAM slots, with the external memory hatch found in the 27-inch iMacs, for example. That said, the fact that replacing these components is practically possible will come as music to the ears of tinkerers armed with the right tools and instructions.
Despite the upgradeable RAM and CPU, iFixit awarded the 2017 21.5-inch iMac a 3 out of 10 for repairability (10 being easiest to repair) because of the challenge involved in accessing the components. Still, that's an improvement on the 2015 model, which was given a 1 out of 10 for repairability.
Other minor changes of note discovered in the teardown include a single microphone below the iMac's LG-manufactured display (where previously there were dual mics), a replaceable CMOS battery, and an upgradeable 3.5-inch SATA hard drive, but no SSD connector.
Check out the full teardown on the iFixit website.
Apple announced a refreshed range of iMacs during its keynote at the Worldwide Developers Conference this week, offering three stock configurations of the new 27-inch model with Kaby Lake processors, Thunderbolt 3 ports, and faster graphics, with optional memory and storage upgrades at purchase.
While Apple offers a 64GB RAM upgrade option for its mid-range 3.5GHz and high-end 3.8GHz 27-inch iMacs, it only offers up to 32GB RAM for the least expensive 3.4GHz base model, which has led some observers to question whether the limit is arbitrarily imposed by Apple or hardware-related.
To answer the question, hardware maker OWC tested the low-end 3.4GHz iMac through its MaxRAM Certification program, which determines the maximum amount of memory that can be installed in a Mac as validated by a series of in-house laboratory tests, and found that it does indeed support up to 64GB of RAM, despite Apple not offering the option at sale.
OWC is offering its own 2017 27-inch iMac memory upgrade modules at MacSales.com, including a 64GB Kit (16GB x 4) for $579.99 that users can install themselves. Apple's 5K 27-inch iMacs come with four user-accessible memory slots that support up to 16GB per slot, so Apple customers are advised to select the lowest RAM configuration when buying an iMac if they want to replace the existing modules with the less expensive OWC memory.
OWC notes that while MaxRAM configurations exceed Apple's officially supported maximums, all OWC-brand memory upgrades are "assured to perform flawlessly" and are covered by a Lifetime Advance Replacement Warranty and Money Back Guarantee.
Wednesday June 7, 2017 11:49 am PDT by Mitchel Broussard
At the WWDC keynote on Monday, Apple announced a collection of hardware refreshes for the MacBook, MacBook Pro, and iMac, which users are already able to order on Apple.com. Across the line of Macs, Apple added faster Kaby Lake processors, faster SSD options, made a Fusion Drive standard in the iMac, introduced more maximum RAM in the iMac, and improved GPUs.
Now, the company has allowed members of the press to test out both the MacBook and iMac refreshes to see how the computers stack up in comparison to the previous generation, as well as to Apple's competition. Below we'll round up opinions on the MacBook, 21.5-inch iMac, and 27-inch iMac. As many sites noted, first impressions and reviews for the all-new iMac Pro aren't expected to arrive until later in the year, ahead of the computer's December launch.
Apple sent reviewers the base 1.2GHz Core m3 model ($1,299) of the new 12-inch MacBook, and CNET came away largely impressed by the slightly beefed up machine. The site noted that the biggest and most welcome addition was found in the new and improved keyboard with a second generation butterfly mechanism, which has been adopted from the same keyboard on the MacBook Pro line from last year.
Now the 12-inch MacBook has adopted that improved second-gen butterfly mechanism from the Pro line. Even using it in just a few initial typing sessions, I can totally tell the difference -- there's a click and spring to the keyboard that was lacking before. As someone who has typed hundreds of thousands of words across both previous generations of the 12-inch MacBook, I'm very pleasantly surprised by how good this keyboard feels.
Otherwise, CNET liked the default Intel Core m3 CPU in the MacBook, which remains fine for activities like web browsing and streaming video but still lacks any sort of power needed for heavy multitasking or high-end video editing. Upgraded configurations of the MacBook are available with 1.3GHz dual-core Intel Core i5 ($1,599) and dual-core Core i7 ($1,749), along with available RAM bumps from 8GB to 16GB ($200), but Apple has kept review units focused on the base tier. All versions retain the MacBook's slim 2.03lb body and Retina display.
Image via CNET
Both The Verge and CNET noted that power users will remain disappointed with the MacBook, which still only has one USB-C port. But for everyday tasks and low-power activities, anyone who can get over the port and power limitations should still find a lot of usage out of the 12-inch MacBook in its third generation.
The big question a lot of people are asking is whether the little MacBook is finally over that power hump that’s kept users from switching over to it. I sadly cannot answer that for you, but my hunch is that the basic calculus isn’t going to change. If you need speed, get a MacBook Pro or a Windows PC or maybe even a MacBook Air.
The improved keyboard and the faster CPU options feel like a real step forward, although the system is still not quite as updated as we'd like.
You're still stuck with the same not-great 480p webcam, and there's just that single USB-C port for all your power and connectivity needs, which will be a deal-breaker for many. But if you can work with those limitations, this is the best version of the 12-inch MacBook yet.
Some new iMac and MacBook Pro models will need upgrades right out of the box, with Apple today releasing a version of macOS Sierra 10.12.5 that's specific to the new iMacs and a Touch Bar update for the 13-inch MacBook Pro with Touch Bar.
- Fixes an issue where audio may stutter when played through USB headphones
- Improves reliability when connecting an external display or waking it from sleep
- Enhances compatibility of the Mac App Store with future software updates
- Adds support for media-free installation of Windows 10 Creators Update using Boot Camp
The Touch Bar update will need to be installed on all 2017 13-inch MacBook Pro machines that feature a Touch Bar. According to Apple's release notes, the update resolves issues with system stability and graphics corruption on the 2017 13-inch MacBook Pro with Touch Bar.
Apple's new 2017 iMac and MacBook Pro machines are available for purchase starting today. They feature upgraded Kaby Lake processors, improved GPUs, and faster SSDs.
Apple today introduced AppleCare+ for Mac, an extended warranty plan that provides accidental damage coverage for a service fee. AppleCare+ for Mac is available in the United States and Japan only. In other countries, the standard AppleCare Protection Plan for Mac without accidental damage coverage remains available.
AppleCare+ extends a Mac's warranty coverage to three years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage. Prices are based in U.S. dollars.
AppleCare+ for Mac also includes 24/7 priority access to Apple experts by chat or phone. It replaces the AppleCare Protection Plan for Mac, which was essentially the same as AppleCare+, but didn't include accidental damage coverage like Apple has long offered for devices like the iPhone and iPad.
AppleCare+ for Mac is available for the 12-inch MacBook, MacBook Pro, MacBook Air, iMac, Mac Pro, and Mac mini for between $99 and $379. The service fees are additional in the event of accidental damage. Prices are between equal and $30 higher than the old AppleCare Protection Plan, which doesn't cover accidental damage.
AppleCare+ can be purchased alongside a new Mac, or customers can buy it online or in store within 60 days of purchasing a Mac.
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